End the WhatsApp problem in your service.
Team channels, structured handover notes and 1:1 messages — scoped to your organisation, retained per your policy, and free of personal phone numbers.
Org-scoped channels
Each service, shift or working group gets a channel. Carers leave the org, they leave the channel. No leaked group chats.
Structured handovers
Templated notes per service user — meds, mood, intake, concerns — so the next shift starts informed.
Full retention & export
Set retention by policy. Export conversations for safeguarding, complaints or inspection in PDF.
No personal numbers
Carers and managers contact each other in-app. Personal phones stay personal.
Family Portal with granular permissions
Relatives get their own secure login. You choose exactly what each family member sees — visit schedules and mood summaries without clinical notes or carer contact details.
Recorded family consent
Every family invitation, permission change and revocation is logged, so GDPR consent is evidenced rather than assumed.
What changes in your service
- Comply with GDPR Article 5 storage and retention requirements
- Families reassured without exposing clinical records or carer phone numbers
- Handovers carried forward in writing, not whispered at the door
- Auditable comms for safeguarding and complaints
- Faster onboarding — new carers get the context, not the group chat
See Carein.one running on your real rota.
30-minute walkthrough. No procurement gauntlet.